Service Sales Manager (m/f/d)

tomorrowʻs technology.

IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.

Service Sales Manager (m/f/d)

Advantest – We enable

Your Responsibilities

Service Sales Manager owns the HW post-sales business activities for an assigned set of accounts. They drive sales and promotion of Customer Support Agreements and Production Value Services, including SW Solutions. As the first point of contact for HW Sales Teams and Account Managers, he/she is the Sales channel of service business.
Primary duties include (but not limited to):

The Service Sales Manager proactively analyzes data, collect customer needs through proper customer journey and experience, engage account teams, create sales strategies, and provide continuous proactive communications internally and externally.

This customer facing position requires domestic and (some) international travel to build a strong relationship with customers and local Advantest Account Teams

Responsibilities include:

• On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business.
• Accurate and timely forecasting of orders in Customer Relationship Management (CRM) application.
• Proactive promotion of Advantest solution and services working with Account Managers, Finance, Production Service BU(PSBU), Business Centers, Marketing, Software Solutions, R&D, etc.
• Identify, assess and develop opportunities to address OEE and productivity improvements requirements, capability to manage Proof of Concepts of SW solutions to demonstrate value for customers.
• Coordinate global service agreement deliverables, pricing, and Quote to Cash processes with the local and global Service Sales, Service Delivery and Marketing teams.
• Adhere to all fiduciary responsibilities and policies for quote to cash process.
• Actively support assigned customers with information about new Advantest Service & Support solutions.
• Support Account Managers in “Deal Management” on CSA, Engineering and Production Solution Services business by serving as a services specialist. Develop value propositions, assist or drive deal negotiations and achieve business metrics.
• Identify and develop new business opportunities at assigned accounts.
• Collect and forward customer feedback to relevant departments and closely cooperate with Field Support and System-/Application Engineering to meet customer demands for specific applications or special non-standard products.

Relationship Management:

• Accountable for developing and maintaining strong working relationships with Sales Account Managers and Account Team Leadership for assigned accounts.
• Ability to earn and build trust with Customers, Account Managers, and the Global FS Team.
• Assists Account Managers in developing an overall account strategy that recognizes and achieves Business Objectives in both Product and PS Sales.
• Participate in “Closed Loop” customer management.

• selling the value of services
• managing Quote to Cash processes,
• meeting Order Target and Profitability Planning Metrics.

Your Qualifications

Preferred:
• Customer-facing experience, better if developed on a global scale
• Strategic Sales Skills and Account management experience
• Ability to communicate cross-functionally and cross-regionally
• Marketing and sales experience in services and SW solutions
• Ability to articulate services value proposition based on a value selling approach.

Desired:
• Technical degree or equivalent
• Product and system knowledge
• Customer facing experience and demonstrated ability to negotiate to an acceptable conclusion
• Comfortable and confidently presenting material/slides to internal and external audiences
• Ability to analyze data, develop and communicate results based on the data
• Ability to multi-task and proactive communication
• Communicative and team-oriented, multi-cultural minded
• Fluent in English (other EU languages (Italian/French/German) also nice to have)
• Customer-centric, consultative and a passion for excellence in sales.
• Experience in some semiconductor field
• Knowledge of test engineering environments and test applications
• Proven ability to multi-task in a challenging environment

• understanding customer needs,
• developing compelling sales strategies,

Our offer

Flexibility Benefits Development Fitness Security

Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence

Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)

Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions

Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days

Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

Take your next career step with us! Apply now, preferably via our online application tool.
If you have any questions, Ann-Kathrin Rupp will be happy to answer them at
+49 (0) 7031.204.8022

For further information visit: www.advantest-career.de

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